Frequently asked questions
What is the return policy?
We offer easy returns within 30 days of delivery. If your piece isn’t quite right, simply contact our support team and we’ll help you through the return process.
When will I get my order?
Most orders arrive within 4–8 business days after processing. You’ll receive tracking details as soon as your order ships.
Where are your products manufactured?
CALEO ATELIER pieces are made with trusted jewelry production partners and finished with care to meet our quality standards.
How much does shipping cost?
We offer free standard shipping on orders over $60. Shipping fees for orders under $60 will be calculated at checkout.
What materials are used?
Our pieces are crafted with premium jewelry-grade materials, with select designs featuring enamel accents, crystal details, and polished metal finishes.
Do the charms fit all bracelets?
Most CALEO ATELIER charms are designed to pair beautifully with our bracelets and charm holders. For the best fit, we recommend styling them with our bracelet bases.
Can I exchange my order?
Yes. If you’d like a different piece, contact us within 30 days of delivery and we’ll help you with an easy exchange.