We ship CALEO pieces worldwide with tracked delivery. Orders are prepared before dispatch, and delivery times vary by destination.
Shipping time
Orders are prepared and dispatched within 1–3 business days. Once your order is on the way, we’ll send a shipping confirmation email with tracking information.
Estimated delivery times begin after dispatch:
| Destination | Estimated delivery time |
|---|---|
| Netherlands, Germany, France, Spain, Belgium, Italy, UK & USA | 3–7 business days |
| Canada, Australia & New Zealand | 4–9 business days |
| Rest of Europe | 3–9 business days |
| Asia & South America | 5–11 business days |
| All other countries | 5–13 business days |
Delivery times are estimates and aren’t guaranteed. Carrier delays, customs clearance, weather, holidays, and peak seasonal volume may extend delivery times.
Shipping rates
We offer free worldwide shipping on orders of $60 USD or more.
| Destination | Orders under $60 | Orders $60+ |
|---|---|---|
| Europe & Americas | $6.96 | Free |
| Australia & New Zealand | $6.96 | Free |
| Asia & Rest of World | $9.96 | Free |
Rates are configured in USD. When local currency is available, Shopify may display the converted amount at checkout.
Tracking
You’ll receive tracking details by email after your order has shipped. Tracking can take a short time to update after the carrier receives the shipment.
Customs, duties and taxes
International orders may be subject to customs duties, import taxes, or local handling fees. These charges aren’t included in our shipping rates and are the customer’s responsibility.
Returns
We accept returns within 30 days of delivery for eligible items.
To be eligible for return, an item must be unused, in its original condition and packaging, and not marked as final sale.
Non-returnable items
For hygiene, customization, or product-specific reasons, some items may not be eligible for return. When an item is non-returnable, this will be stated on the product page or at the time of purchase.
How to request a return
- Email support@caleoatelier.com with your order number and the reason for your return.
- Wait for our support team to confirm eligibility and provide the return instructions and address.
- Return the item using a tracked shipping service and keep your proof of postage.
Return shipping and refunds
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
After the return is received and inspected, we’ll notify you whether the refund has been approved. Approved refunds are issued to the original payment method. Your bank or payment provider may need several business days to post the refund.
Damaged, defective or incorrect items
If your order arrives damaged, defective, or incorrect, contact us as soon as possible and include your order number plus clear photos of the item and packaging. Our team will review the issue and help make it right.
Order changes and cancellations
We process orders quickly and can’t guarantee changes or cancellations after purchase. If you need to update your order or shipping address, contact us as soon as possible and we’ll do our best to help before processing begins.
Questions?
Email us at support@caleoatelier.com. For full eligibility details, please review our Refund Policy.