Shipping policy
At CALEO ATELIER, we aim to ship every order as quickly and clearly as possible.
Order processing
Orders are typically processed within 1–3 business days. Personalized and customized products require 1 additional business day before dispatch. During peak periods, launches, holidays, or high-volume sales events, processing may take slightly longer.
Shipping times
After your order has been processed and dispatched, estimated carrier transit times are:
United States: 5–8 business days
United Kingdom: 3–5 business days
Germany: 4–6 business days
France: 5–7 business days
Netherlands: 4–6 business days
Spain: 5–8 business days
Belgium: 3–6 business days
For destinations not listed above, transit time varies by country and local carrier conditions. Contact us before ordering if you need a destination-specific estimate.
Please note that shipping timelines are estimates and are not guaranteed. Carrier delays, weather events, customs processing, and peak seasonal volume can occasionally extend delivery times.
Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information. Please allow a short period for tracking updates to appear after the label is created.
Address accuracy
Please make sure your shipping address is entered correctly at checkout. We are unable to guarantee changes once an order has been processed. If you notice an error, contact us as soon as possible after placing your order.
Customs, duties, and taxes
For international orders, customs duties, import taxes, and local handling fees may apply depending on your country. These charges are the responsibility of the customer.
Lost, delayed, or marked-as-delivered packages
If your package appears delayed, lost in transit, or marked as delivered but cannot be located, please contact us and we will do our best to help you investigate the shipment with the carrier.
Questions
If you have any shipping-related questions before or after placing an order, please contact us through our store contact information page.