Refund policy

At CALEO ATELIER, we want you to feel confident in your order. If something is not right, we are here to help.

Returns
We accept returns within 30 days of delivery for eligible items.

To be eligible for a return, the item must be:
Unused and in its original condition
Returned in its original packaging
Not marked as final sale

To request a return, please contact us first through our store contact information page with your order number and the reason for the return.

Non-returnable items
For hygiene, customization, or product-specific reasons, some items may not be eligible for return. If an item is non-returnable, this will be clearly stated on the product page or at the time of purchase.

Refunds
Once your return is received and inspected, we will notify you if your refund is approved. If approved, your refund will be issued to your original payment method.

Please note that it can take several business days for your bank or payment provider to process and post the refund after it has been issued.

Return shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damaged, defective, or incorrect items
If your order arrives damaged, defective, or if you receive the wrong item, please contact us as soon as possible after delivery. Include your order number and clear photos of the item and packaging so we can review the issue and make it right.

Order changes and cancellations
We process orders quickly, so we cannot guarantee order changes or cancellations after purchase. If you need help, please contact us as soon as possible and we will do our best to assist.

Missing or marked-as-delivered orders
If your package is delayed, missing, or marked as delivered but cannot be found, please contact us. We will help review the shipment status and assist with next steps where possible.

Questions
If you have any questions about returns or refunds, please contact us through our store contact information page.

Terms of Service

This website is operated by CALEO ATELIER. By visiting our site and purchasing from us, you agree to the following terms and conditions.

General use
By using this site, you confirm that you are at least the age of majority in your state or country of residence, or that you are using this site with the involvement and permission of a parent or legal guardian where required.

Products and pricing
We make every effort to present our products, descriptions, and pricing as accurately as possible. However, we reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice, including after an order has been submitted.

We also reserve the right to modify or discontinue products, pricing, promotions, or services at any time without notice.

Orders
We reserve the right to refuse, limit, or cancel any order at our discretion. This may include orders that appear to be placed by resellers, distributors, or orders flagged for fraud, payment risk, or unusual activity.

If we make a change to or cancel an order, we may attempt to notify you using the email address or contact information provided at checkout.

Shipping and delivery
Delivery timelines provided on this site are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs processing, weather events, or other circumstances outside our control.

Intellectual property
All content on this site, including text, graphics, logos, images, and branding, is the property of CALEO ATELIER or its content suppliers and may not be copied, reproduced, distributed, or used without permission.

Third-party services
Certain parts of our site may rely on third-party tools, payment providers, apps, or services. We are not responsible for third-party policies, content, or performance beyond our direct control.

Prohibited use
You may not use this site or its content for any unlawful purpose, to violate any laws or regulations, to infringe upon intellectual property rights, or to interfere with the security or operation of the site.

Disclaimer
We do not guarantee that your use of our site will be uninterrupted, timely, secure, or error-free. All products and services are provided on an “as is” and “as available” basis to the fullest extent permitted by law.

Limitation of liability
To the fullest extent permitted by law, CALEO ATELIER shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the site, your purchase of products, or any related issue, including delays, errors, or loss of data.

Governing law
These Terms of Service shall be governed by and interpreted in accordance with the applicable laws governing the business operations of CALEO ATELIER.

Changes to these terms
We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting updates on this page. Your continued use of the site after any changes constitutes acceptance of those changes.

Contact Information

CALEO ATELIER
Customer support inquiries can be submitted through our store contact form or official customer support email listed on the website.

For help with orders, shipping, returns, or general questions, please include:
Your full name
Your order number
A clear description of your request

We recommend contacting us through the same email address used when placing your order so we can assist you more efficiently.